1.1 Why am I being charged two sets of National Insurance?
If you work under an Umbrella scheme, you are required by law to pay both the Employee’s National Insurance and the Employer’s National Insurance. Using an umbrella company means you are fully insured for your role under the Umbrella companies own insurance policy.
The direct contact number is 0203 8929351
1.2 What is a “margin”?
The margin is the fee that we charge to process your payroll. This is processed if you operate through our umbrella and this covers our process costs process, our fees are significantly lower than the usual £25-30 per week charged by other providers.
1.3 When will I receive my payslip/remittance advice?
You will receive your payslip/remittance advice on the Friday you are to be paid, direct to your email address by 5.30pm
1.4 Why do I have to send in documents that I already completed when I registered?
Documents need to be up to date as they run out, yearly usually and must be updated for audit purposes. Tip: create an email folder for all your correspondence with Penguin Pay, having this archive will help when documents need to be resubmitted.
1.5 Why do you need my National Insurance number for an application?
This is your unique contractor identification code.
1.6 Do I get holiday pay?
If you work with Penguin Pay on either a PAYE or Umbrella basis you are offered the option of setting aside a proportion of your pay (recommended 12.08%) for a holiday pot for you to take when you have time off. As standard, holiday pay is NOT deducted from your pay and you will need to "opt in" if you wish to join the holiday savings scheme.
2.1 Can I have some pay in advance?
No - unfortunately we can only process and pay money that we have received from your employer.
2.2 Can I be paid monthly?
Monthly pay is something that can be organised.
2.3 When will I receive my first payment?
Provided your timesheet is submitted on time, payment will be the following Friday, by 5.30pm.
2.4 Can I negotiate a pay rise?
Yes- but not with us. Any change in pay would need to be negotiated with your direct employer who would let us know so that we can amend our invoices.
2.5 What do I do if I haven’t been paid by 5.30pm?
Call our payroll enquiry phone line. On the rare occasion that the 5pm payment deadline isn’t met, there are several potential explanations. Give us a call and we’ll get to the bottom of it.
2.6 What is being paid in arrears?
We pay people one week in arrears, on a weekly basis. This allows us to invoice your employer and process your pay. See below...
One week arrears
Payments for 1 5 days
3.1 What do I do if my hours are wrong?
If you believe there is a mistake in the number of hours you have been paid for, you will need to contact the payroll department.
3.2 When is the timesheet deadline?
To your agency, 12pm on a Monday, with no exceptions. This deadline is vital to ensure we can compliantly deliver the payroll to your account each Friday and to ensure HMRC regulations are met.
Tip: Set a weekly alarm on your phone or alert in your calendar to make sure you get it in on time.